1. INTRODUCTION

1.1 “Company”, «we,» «us,» or «our» refers to Pegasus Luxury Services Limited incorporated on 14 June 2012. Company Registration No: 8104782.

1.2 Pegasus Luxury Services Limited operates the website: https://pegasus-luxury.com/.

Pegasus Luxury Services Limited is licensed by TFL. PHO Licence: No. 0086810101.

1.3 These Terms & Conditions govern the nature of the relationship between Pegasus Luxury Services Limited and its Customers.

1.4 “Customer”, «you”, or “your” refers to the individual or entity using Pegasus Luxury Service.

1.5 Notwithstanding any other agreements, policies, or related documents which these Terms & Conditions reference, Pegasus Luxury Services and its Customers agree these Terms & Conditions represent the totality of the relationship between Pegasus Luxury Services and its Customers.

1.6 “Service” implies the transportation provision, starting from collecting passengers at the specified pickup location and conveying them to their destination in compliance with the terms and conditions outlined herein.

1.7 These Terms & Conditions constitute a legally binding agreement between Pegasus Luxury Services and its Customers.

1.8 These Terms & Conditions are subject to the laws of England and Wales, with any disputes falling under the exclusive jurisdiction of the courts in England and Wales.

2. BOOKING AND CONFIRMATION

2.1 Requests for booking from our customers can only be addressed through the booking form presented on our website, phone or email. Our chauffeurs are not entitled to accept bookings.

2.2 To book our chauffeur services, clients must provide accurate information regarding pick-up/drop-off locations, date, and time.

2.3 During the booking process the Company uses your personal information strictly guided by our Privacy Policy.

2.4 The booking is confirmed only when the Company issues a confirmation via email or other agreed-upon means. In cases when we are unable to provide you with a particular service, the Customer will receive a notification that the order was not processed with a particular reason given.

2.5 The Company is not obligated to adhere to this condition unless confirmed in writing, email, documents, or through phone confirmation by an authorized representative from the Company to the passenger.

2.6 Pegasus Luxury Service bears all the responsibility to deliver the Customer from point A to point B.

2.7 Bookings will be conducted by the Company at an agreed-upon fare or based on a pre-provided accurate estimate.

2.8 Night hour charge of 25% will apply on all bookings from 22:00 – to 06:00

2.9 Online quotations do not consider public and bank holidays. All journeys will be subject to a 100% surcharge on Christmas, Boxing Day, and New Year’s Day. All other bank holidays will be charged a 50% surcharge.

3. CANCELLATION AND REFUNDS

3.1 Cancellations made by the Customer later than 24 hours of the scheduled service are non-refundable.

3.2 If you want to cancel or make changes to a booking earlier than 24 hours, please contact us by email at info@pegasus-luxury.com or by phone numbers +44 (0) 207 719 8816 and +44 (0) 777 100 7676. All the contact details are provided on our website. After that, as soon as our Company sends you a confirmation that your booking has been either canceled or changed, the changes you made become valid.

3.3 If a wedding booking is canceled within 7 days before the start of the booking period, the client will be charged the full agreed-upon booking price.

3.4 The Company reserves the right to cancel or modify bookings due to unforeseen circumstances, such as vehicle unavailability or adverse weather conditions.

3.5 Refunds, if applicable, will be processed in accordance with our refund policy.

4. PRICING AND PAYMENTS

4.1 The Company is entitled to change the prices before the delivery of the service to the Customer due to the situations beyond Company’s control (this includes changes in delivery dates, government taxes, fuel prices, delays caused by the passenger, alterations in requested service quantity, or failure to provide accurate information), upon the condition that new prices are communicated to the client before booking confirmation.

4.2 Payment is due before the commencement of the service unless otherwise agreed upon in writing.

4.3 The maximum wait time for pick-up address, hotel, private property, etc. collection is 15 minutes. If it is a pick up from a commercial flight at the airport, free waiting time is up to 60 minutes after landing. Waiting time for private aviation pick up is up to 30 minutes after landing. Note that private flights are not monitored, and the pick-up time is not modified according to the landing time. After the waiting period, an additional waiting period will incur an extra charge equivalent to one hour by default. It is the Customer’s responsibility to indicate the expected arrival time.

4.4 If there’s no contact with the Customers, it’s considered a “non-appearance” and will be subject to the provisions of Clause 3 of these terms. «Non-appearance» means that in the event that a passenger has reserved our service but does not appear at the designated pick-up location within the time envisaged by these Terms & Conditions.

4.5 In case the Customer cannot find our chauffeur at the pre-agreed address/location within 15 minutes after the scheduled time, the Customer is expected to contact us by phone which is provided on our website. If the Customer fails to follow the respective procedure, neither a refund of your costs nor any compensation will be issued by the Company.

4.6 The service prices depend on the travel duration and the reserved time. 

5. CONDUCT AND RESPONSIBILITIES

5.1 Smoking, illegal substances, and excessive alcohol consumption are strictly prohibited in our vehicles. In this case, the Customers may be refused to travel.

5.2 The Company reserves the right to terminate the service without refund if the client or passengers engage in unruly or unsafe behavior.

5.3 As a general rule, the policy prohibits animals from being taken inside the car, primarily due to safety concerns. The unpredictable behavior of animals during travel could distract the driver, compromising road safety. Additionally, the interior of a vehicle may not provide the necessary ventilation and space for the well-being of animals, especially in situations of elevated temperatures. However, the Customers can request the transportation of animals in advance. Then, the Company team will pick up a specialized vehicle, and there will be an extra charge based on the duration for cleaning the vehicle to ensure the comfort of subsequent clients, as allergies may arise. Any damage caused by the animal will incur additional charges. Our team will specify the exact amount depending on the Customer’s request.

5.4 Should the Customer’s actions result in damage to our vehicle, the individual responsible for making the booking will be charged for both the restoration of the vehicle and the losses incurred during the period when the vehicle was unusable.

5.5 Customers are required to take responsibility for their luggage and personal belongings throughout the entire service, including loading and unloading. Neither the Company nor its contracted or sub-contracted drivers shall bear responsibility for any loss or damage to passenger luggage.

6. FORCE MAJEURE

6.1 The Company is not liable for any failure or delay in performing its obligations due to events beyond its control. Events beyond the Company’s control encompass any unforeseeable events or actions that are outside our influence, such as, but not limited to, natural disasters, government actions, strikes, protests, war, traffic accidents or congestions.

6.2 In the event of any unforeseen circumstances beyond our control, the Company’s representatives will promptly contact the Customer and our responsibilities towards the Customer will be extended for the duration of such an occurrence.

7. Complaints Procedure

7.1 Should you have a complaint about any part of our service you should contact us on +44 7771007676 or email info@pegasus-luxury.com.

8. AMENDMENTS

8.1 The Company reserves the right to amend these terms and conditions at any time. The updated terms and conditions will take effect immediately upon being published on the website.

Sanctioned Countries

We are unable to take payment from debit/credit cards from the following OFAC sanctioned countries:

Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast, Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Egypt and Tunisia.